Terms and Conditions

Last updated: September 8, 2022

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the http://kocostar.id and https://koco.com.sg websites (the “Service”) operated by Athena & Tully Pte Ltd. and its subsidiaries (“Athena & Tully Pte Ltd.”, “us”, “we”, or “our”). Please read these Terms and Conditions carefully before using our website. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

  • 1. Purchases
    • 1.1 If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
    • 1.2 You represent and warrant that:
      1. you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that
      2. the information you supply to us is true, correct and complete.
    • 1.3 By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
    • 1.4 We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
    • 1.5 We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
  • 2. Refunds and Exchanges
    • 2.1 Athena & Tully Pte Ltd. does not provide exchanges for any purchased content or paid services on the Service. At our sole discretion and only in exceptional circumstances, a refund may be considered upon notice in writing sent to support@kocostar.id   
  • 3. Availability, Errors and Inaccuracies
    • 3.1 We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
  • 4. Contests, Sweepstakes and Promotions
    • 4.1 Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
    • 4.2 Rules include but are not limited to:
      1. Identification may be required for verification purposes.
      2. In the event if the selected winner does not respond within 48 hours, the prize shall be forfeited and Athena & Tully Pte Ltd. reserves the discretion to select another contestant.
      3. Winners will be contacted by Athena & Tully Pte Ltd. and will be provided instructions on prize redemption. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes. Athena & Tully Pte Ltd. reserves the right to change, amend, delete, or add any of these terms and conditions without any prior notice.
  • 5. Content
    • 5.1 Our Service allows you to upload, post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
    • 5.2 You acknowledge that the Website is owned and operated by Athena & Tully Pte Ltd.. Except as provided in clause 5.3, the copyright and all other intellectual property rights in all material on the Website and in the library, databases, the design, reports, text, pictures, images, graphics and the selection and arrangement of them and in all software compilations, coding, source code, software and in all documents and/or other material on the Website belongs to Athena & Tully Pte Ltd. absolutely or is licensed to us.
    • 5.3 Users shall retain ownership rights in the text, messages, chat, files, images, photos, video, sounds, musical works, works of authorship or any other materials that they from time to time post or transmit to the Website (the “User-Generated Content”). Any User- Generated Content you post or transmit to the Website shall be considered non- confidential. By submitting the User-Generated Content you hereby grant:
    • 5.3.1 Athena & Tully Pte Ltd. the royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Materials (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.
    • 5.3.2 You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms. You represent and warrant that:
      1. the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and
      2. the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

5.3.3 You shall only use the Materials for research or learning purposes. You shall not pass off or attempt to pass off any Materials as your own work. To do so would constitute an infringement of copyright and moral rights and may also breach regulations set out by educational institutions. This will automatically give rights to the owner of such rights to a legal action against you.

5.3.4 If you believe that the content of the Website or Materials in any way infringes intellectual property rights belonging to you or any third party, please contact Athena & Tully Pte Ltd. immediately.

  • 5.4 You are prohibited from posting or transmitting to or from the Website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience. Doing so may result in immediate termination of your account on our Service.

  • 6. Premium Services and Coins Policy
    • 6.1 The Service allows you to purchase and use Virtual Currency. The following additional terms and conditions apply. Virtual Currency: The Service may enable users to (i) use fictional virtual currency to gain access to (and certain limited rights to use) content and/or services exclusively within the Service (“Coins”). Regardless of the terminology used, Coins represent a limited license right governed by this Agreement. Subject to the terms of and compliance with this Agreement, Athena & Tully Pte. Ltd. hereby grants you the nonexclusive, non-transferable, non-sublicensable, limited right and license to use Coins purchased by you for your personal, non-commercial use exclusively within the Service. Except as otherwise prohibited by applicable law, Coins purchased by you are licensed to you, and you hereby acknowledge that no title or ownership in or to Coins are being transferred or assigned hereunder. This Agreement should not be construed as a sale of any rights in Coins. Coins do not act as a substitute for real currency. You acknowledge and agree that Athena & Tully Pte. Ltd. may revise or take action that impacts the perceived value of or purchase price for any Coins at any time except as prohibited by applicable law. Coins do not incur fees for non-use; provided, however, that the license granted hereunder to Coins will terminate in accordance with the terms and conditions of this Agreement and the Software documentation, when Athena & Tully Pte. Ltd. ceases providing the Service, or this Agreement is otherwise terminated. Athena & Tully Pte. Ltd., in its sole discretion, reserves the right to charge fees for the right to access or use Coins and/or may distribute Coins with or without charge.
    • 6.2 You agree to use our premium services including but not limited to, TanyaKOCO, LiveGuru, Kodio Learning and Learning Materials using the aforementioned virtual currency system (“Coins”).
    • 6.3 All purchases of Coins are final and under no circumstances will such purchases be refundable, transferable, or exchangeable. Except as prohibited by applicable law, Athena & Tully Pte. Ltd. has the absolute right to manage, regulate, control, modify, suspend, and/or eliminate such Coins as it sees fit in its sole discretion, and we shall have no liability to you or anyone else for the exercise of such rights.
    • 6.4 You can access and view your available Coins in your User Account when logged into the Service. Athena & Tully Pte. Ltd. reserves the right, in its sole discretion, to make all calculations regarding the available coins in your User Account. We further reserve the right, in our sole discretion, to determine the amount of and manner in which Coins are credited and debited from your User Account in connection with your purchase of Coins or for other purposes. While Athena & Tully Pte. Ltd. strives to make all such calculations on a consistent and reasonable basis, you hereby acknowledge and agree that our determination of the available Coins in your User Account is final, unless you can provide documentation to us that such calculation was or is intentionally incorrect.
    • 6.5 Coins offered as part of a promotional/advertising campaign are at the sole discretion of the Service. These Coins are non-transferrable and cannot be exchanged for cash or refunded. 
    • If we believe or have any reason to suspect that you have engaged in an Unauthorized Transaction, you further agree that Athena & Tully Pte. Ltd. may, in its sole discretion, restrict your access to your available Coins in your User Account or terminate or suspend your User Account and your rights to any Coins associated with your User Account.
    • 6.6 The cost for premium services are listed on the Service as per fixed pricing. Athena & Tully Pte. Ltd. reserves the right to determine or amend the price of premium features at any time.
    • 6.7 Payment for Coins can be made using any of the available secure payment methods including credit card, VISA, Mastercard via Stripe. Athena & Tully Pte. Ltd. may add or remove accepted payment methods/providers at its own discretion.
    • 6.8 All Coins are valid for use up to 12 months and will expire thereafter. Any unused Coins will be forfeited. These Coins are non-transferrable and cannot be exchanged for cash or refunded. 
    • 6.9 You are solely responsible for all Coin purchases made through your Parent User Account regardless of whether or not authorized by you. Incorrect purchases or top ups cannot be undone. There are no refunds on this purchase. Refer to our Refund policy. 
    • 6.10 It is the responsibility of users to understand the premium services before making coin transactions. You are responsible for all uses of Coins made through your User Account, regardless of whether or not authorized by you. Help guides are available for parent and child accounts.
    • 6.11 Support is available via our Help Centre or support@kocostar.id
  • 7. Accounts
    • 7.1 When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
    • 7.2 Applicants under the age of 18 are advised to obtain parental or guardian consent before registering an account with Us.
    • 7.3 You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
    • 7.4 You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
  • 8. Copyright Policy
    • 8.1 We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement (“Infringement”) of any person.
    • 8.2 We do not condone infringement. Any content you upload and store must have the necessary permissions to do so and any content must adhere to Fair Dealing practices. Athena & Tully Pte Ltd. will not be held responsible or liable for the content that is uploaded. If an infringement complaint is made, we will close the account immediately and take legal action as required.
    • 8.3 If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of “Copyright Infringement” to support@kocostar.id and include in your notice a detailed description of the alleged Infringement. You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing your copyright.
    • 8.4 The Account holders must adhere to the practices of Fair Dealing. You must ensure that you have the necessary permission to use the content that you uploaded. Athena & Tully Pte Ltd. will not be held liable or responsible for the content that account holders upload. If an infringement complaint is made, we will close the account immediately and cooperate with the copyright owner accordingly.
    • 8.5 Disclaimer: free learning resources and free learning content as part of the Service is sourced with permission. In the case of free test papers, Athena & Tully Pte Ltd. does not own this content and attributes rights to the respective schools.
  • 9. Intellectual Property
    • 9.1 The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Athena & Tully Pte Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws of both Singapore and foreign countries.
    • 9.2 Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Athena & Tully Pte Ltd..
  • 10. Links To Other Websites
    • 10.1 Our Service may contain links to third-party web sites or services that are not owned or controlled by Athena & Tully Pte Ltd.. Athena & Tully Pte Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
    • 10.2 You acknowledge and agree that Athena & Tully Pte Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
  • 11. Termination
    • 11.1 We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms or are found to abuse the services, such as posting or transmitting to or from the Website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
  • 12. Limitation Of Liability
    • 12.1 In no event shall Athena & Tully Pte Ltd., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from
      1. your access to or use of or inability to access or use the Service;
      2. any conduct or content of any third party on the Service;
      3. any content obtained from the Service; and
      4. unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
  • 13. Disclaimer
    • 13.1 Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
    • 13.2 The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
    • 13.3 Athena & Tully Pte Ltd. its subsidiaries, affiliates, and its licensors do not warrant that

  1. the Service will function uninterrupted, secure or available at any particular time or location;
  2. any errors or defects will be corrected;
  3. the Service is free of viruses or other harmful components; or
  4. the results of using the Service will meet your requirements.

  • 14. Governing Law
    • 14.1 These Terms shall be governed and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
    • 14.2 If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
  • 15. Changes
    • 15.1 We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at support@kocostar.id